Helpdesk

Training

Support

Helpdesk

ArtiCAD's telephone helpdesk uses a state of the art queuing system to ensure a "first-come-first served" service to all our users. If you make a support call to ArtiCAD, your query details are entered into the system which raises a support helpdesk ticket. This ticket automatically goes into a queuing system and our technicians will call you back to resolve your query, rather than making you hold on until they are able to take your call. We aim to contact you within an hour of your call, but often achieve this in a much shorter time.

Alternatively, queries can be emailed to support@articad.cc for a speedy response.

"ArtiCAD has the most efficient Helpdesk of all the software suppliers that we use. We tend to use the telephone Helpdesk and their Online service, which gives us fast, efficient, direct access to the support team. Queries are sorted out immediately or within a few hours. Quite frankly, we are bowled over by the level of service they provide."

Phil Cutting, Managing Director, Academy Kitchens

"ArtiCAD's helpdesk is absolutely brilliant. We are really pushing the boundaries with ArtiCAD, especially in terms of the complexity and level of detail that we include within our designs. We keep asking more and more questions and the Helpdesk always has the answer. They go beyond my expectations every single time."

Paul Osborne, Director, Decor 1988