Training

Support

Client Care   Our dedicated Client Care team complements the services provided by the Training and Support Teams by actively managing your account to help you to get the most out of your investment in ArtiCAD-Pro and BathCAD. The team provides personal help and advice on such topics as the availability of training courses, graphics and pricing updates, details of what is included in the Annual Support Plan, replacement of lost or damaged dongles, requests for software customisation and escalation of support issues, if required.

Emer Crowley, Head of Client Care

ArtiCAD's Client Care Charter

• We aim to provide an individual and personal service, delivered in a prompt, honest and courteous manner.

• We strive to understand and satisfy your needs as an ArtiCAD user.

• Between the hours of 9am and 5pm Monday to Friday, we will answer telephone calls quickly and efficiently.

• We endeavour to always communicate in plain English.

• We will be happy to confirm in writing, any offers made to you detailing all costs.

• We invite and welcome all comments through the ArtiCAD Wish List facility accessible to customers within a current support plan.

• We promise to carefully consider your Wish List comments and act upon your suggestions where possible.

• We will communicate with you during the year to establish your level of satisfaction with ArtiCAD systems and services.

• We promise that in the rarity of a complaint, the issue will be taken up and a response provided within 24 hours.

• We respect and value your custom and promise to uphold our commitment to Client Care.